Need a hand? Email us.

Dans MTG is a small, actively developed project. There's one place to get help, and a real person reads everything that arrives.

If you're having any issues at all

Don't struggle with it quietly. Email support@dansmtg.com and describe what happened. Nothing is too small to report — if something felt broken, confusing, or slower than it should be, we want to hear about it.

To help us fix it faster, it's useful (but not required) to include:

• What you were doing when it went wrong — scanning a photo, looking a card up by name, importing a collection, subscribing.
• The card or the Facebook post involved, if it relates to a specific scan.
• The email address on your account, so we can check your credits or subscription.
• Any error message shown, or a screenshot of the panel.

We're open to new card sources

The pricing list is deliberately still growing. If there's a store you buy from that isn't checked yet — anywhere in Australia, New Zealand, the US, Europe or beyond — send it in and it will be considered for a future update.

Email support@dansmtg.com with the store's name and website. Stores are only added in a way that respects their robots.txt, terms and any published agent policy, and every price links straight back to the retailer so they keep the referral — see how sources are read.

We're open to changes to the system or the site

Feature requests are genuinely welcome. If the extension or this website doesn't work the way you'd expect, or you can think of something that would make buying and selling on Facebook easier, tell us. Plenty of what's in Dans MTG today started as someone's suggestion.

Things worth writing in about:

• A feature you wish the extension had, or a workflow that feels clumsy.
• Extra card details, badges or pricing information you'd like shown in the scan panel.
• Collection handling — imports, exports, or another app you'd like to sync with.
• Anything on this website that's unclear, missing, or hard to read on your device.

Constructive critical feedback is welcome

Praise is nice, but honest criticism is more useful. If something about Dans MTG is annoying, wrong, badly explained, or simply not worth the credits it costs, say so plainly — we'd much rather hear it directly than have you quietly stop using it.

Tell us what didn't work and why you'd have preferred something else. Specific, constructive feedback gets acted on, and you'll usually get a reply telling you what happened with it.

Before you email

A few common questions are already answered in the guide:

• Installing the extension and creating an account
• How credits, scans and refunds work
• Subscriptions and credit packs
• What data we store, and how to request deletion

If your answer isn't there, email us anyway — an unanswered question in the guide is itself something we want to fix.

Response times

Dans MTG is run by one developer alongside other work, so replies usually land within a couple of days rather than within the hour. Every email is read. If something is preventing you from using the extension at all, say so in the subject line and it gets looked at first.